diff --git a/solstone/convey/provider_readiness.py b/solstone/convey/provider_readiness.py
index 8b3807efb..6b61476c3 100644
--- a/solstone/convey/provider_readiness.py
+++ b/solstone/convey/provider_readiness.py
@@ -10,6 +10,11 @@ from solstone.think.providers.local_endpoint import (
     LOCAL_ENDPOINT_CONTRACT_COPY,
     LOCAL_ENDPOINT_UNREACHABLE_COPY,
 )
+from solstone.think.responsiveness import (
+    NON_RESPONSIVE_READINESS_DETAIL,
+    NON_RESPONSIVE_READINESS_SUMMARY,
+    NON_RESPONSIVE_REASON_CODE,
+)
 
 
 @dataclass(frozen=True)
@@ -354,6 +359,12 @@ _ENTRIES: dict[str, _Entry] = {
         detail="Try again or choose another provider.",
         recovery_action=None,
     ),
+    NON_RESPONSIVE_REASON_CODE: _Entry(
+        klass="generic",
+        summary=NON_RESPONSIVE_READINESS_SUMMARY,
+        detail=NON_RESPONSIVE_READINESS_DETAIL,
+        recovery_action=_THINKING_ACTION,
+    ),
     "token_budget_exceeded": _Entry(
         klass="generic",
         summary="this run reached its resource budget before finishing",
diff --git a/solstone/convey/static/chat_reasons.js b/solstone/convey/static/chat_reasons.js
index d3966eb43..3ed38496f 100644
--- a/solstone/convey/static/chat_reasons.js
+++ b/solstone/convey/static/chat_reasons.js
@@ -166,6 +166,10 @@
       "template": "I didn't get a response",
       "action": null
     },
+    "non_responsive": {
+      "template": "the thinking engine isn't answering requests",
+      "action": {"label": "Open Thinking", "href": "/app/thinking/#main"}
+    },
     "token_budget_exceeded": {
       "template": "this run reached its resource budget before finishing",
       "action": null
diff --git a/solstone/think/cogitate_policy.py b/solstone/think/cogitate_policy.py
index 767ad5faf..1cb253430 100644
--- a/solstone/think/cogitate_policy.py
+++ b/solstone/think/cogitate_policy.py
@@ -16,6 +16,7 @@ from solstone.think.cogitate_contract import (
     COGITATE_READ_TOOL_NAMES,
     capabilities_for_access_tier,
 )
+from solstone.think.responsiveness import NON_RESPONSIVE_REASON_CODE
 
 MAX_TURNS = 60
 DEFAULT_RUN_COST_CAP_USD = 1.00
@@ -44,6 +45,7 @@ DETERMINISTIC_FAILURE_REASON_CODES = frozenset(
         "max_turns_exhausted",
         "model_not_found",
         "no_output",
+        NON_RESPONSIVE_REASON_CODE,
         "provider_request_rejected",
         "schema_invalid",
         "token_budget_exceeded",
@@ -65,6 +67,7 @@ DETERMINISTIC_FAILURE_CAPS: dict[str, int] = {
     "max_turns_exhausted": 2,
     "model_not_found": 1,
     "no_output": 2,
+    NON_RESPONSIVE_REASON_CODE: 2,
     "provider_request_rejected": 1,
     "schema_invalid": 3,
     "token_budget_exceeded": 2,
diff --git a/tests/test_chat_reasons.py b/tests/test_chat_reasons.py
index bd94efbfd..e16c7e430 100644
--- a/tests/test_chat_reasons.py
+++ b/tests/test_chat_reasons.py
@@ -50,6 +50,7 @@ EXPECTED_CODES = {
     "incomplete_text_length",
     "max_turns_exhausted",
     "no_output",
+    "non_responsive",
     "token_budget_exceeded",
     "wall_clock_exceeded",
     "unknown",
diff --git a/tests/test_cogitate_policy.py b/tests/test_cogitate_policy.py
index d70e5f4da..eda93a823 100644
--- a/tests/test_cogitate_policy.py
+++ b/tests/test_cogitate_policy.py
@@ -8,6 +8,7 @@ from pathlib import Path
 import pytest
 
 from solstone.think import cogitate_policy
+from solstone.think.responsiveness import NON_RESPONSIVE_REASON_CODE
 
 
 def _policy(
@@ -54,6 +55,11 @@ def test_failure_capped_provider_request_rejected_is_one():
     assert cogitate_policy.failure_capped("provider_request_rejected", 1) is True
 
 
+def test_failure_capped_non_responsive_cap_is_two():
+    assert cogitate_policy.failure_capped(NON_RESPONSIVE_REASON_CODE, 1) is False
+    assert cogitate_policy.failure_capped(NON_RESPONSIVE_REASON_CODE, 2) is True
+
+
 def test_deterministic_failure_caps_cover_reason_codes_exactly():
     assert (
         set(cogitate_policy.DETERMINISTIC_FAILURE_CAPS)
diff --git a/tests/test_provider_readiness_presenter.py b/tests/test_provider_readiness_presenter.py
index 4894ad210..09c547141 100644
--- a/tests/test_provider_readiness_presenter.py
+++ b/tests/test_provider_readiness_presenter.py
@@ -16,6 +16,11 @@ from solstone.convey.provider_readiness import (
 from solstone.think.providers import shared
 from solstone.think.providers.local import ContextBudgetExceeded, LocalCapacityExhausted
 from solstone.think.providers.local_admission import LocalAdmissionTimeout
+from solstone.think.responsiveness import (
+    NON_RESPONSIVE_READINESS_DETAIL,
+    NON_RESPONSIVE_READINESS_SUMMARY,
+    NON_RESPONSIVE_REASON_CODE,
+)
 
 
 def local_provider_error_codes() -> set[str]:
@@ -69,6 +74,23 @@ def test_explicit_extra_codes_are_mapped():
     assert "no_output" in mapped
 
 
+def test_non_responsive_readiness_copy_is_generic_actionable():
+    view = present_for_reason(
+        NON_RESPONSIVE_REASON_CODE,
+        provider="google",
+        model="test-model",
+        status="blocked",
+    )
+
+    assert view.summary == NON_RESPONSIVE_READINESS_SUMMARY
+    assert view.detail == NON_RESPONSIVE_READINESS_DETAIL
+    assert view.recovery_action is not None
+    assert view.recovery_action.label == "Open Thinking"
+    assert view.recovery_action.target == "/app/thinking/#main"
+    assert is_blocking_reason(NON_RESPONSIVE_REASON_CODE) is False
+    assert backlog_reason_category(NON_RESPONSIVE_REASON_CODE) == "generic"
+
+
 def test_local_runtime_exception_codes_are_registered():
     mapped = mapped_reason_codes()
     for code in (