diff --git a/apps/support/workspace.html b/apps/support/workspace.html
index 5d1b0374d..37829f0c7 100644
--- a/apps/support/workspace.html
+++ b/apps/support/workspace.html
@@ -500,7 +500,13 @@
 
     <!-- Section: Active Tickets -->
     <div id="section-tickets" class="support-section active" role="tabpanel" aria-labelledby="tab-tickets">
-      <div id="tickets-list"></div>
+      <div id="tickets-list">
+        <div class="support-empty">
+          <div class="support-empty-icon">⋯</div>
+          <div class="support-empty-heading">checking for tickets</div>
+          <div class="support-empty-hint">this usually takes a moment.</div>
+        </div>
+      </div>
       <div id="ticket-detail" class="support-detail"></div>
     </div>