Free and open source ticket system written in python
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12345678910111213141516171819202122232425262728293031323334353637383940414243444546474849505152from ninja import ModelSchemafrom ninja.orm import create_schemafrom .models import Ticket, Category, Comment, FileAttachmentfrom core.models import PawUser
class UserSchema(ModelSchema): class Meta: model = PawUser fields = ['id', 'username', 'profile_picture']
class CategorySchema(ModelSchema): class Meta: model = Category fields = ['id', 'name'] class FileAttachmentSchema(ModelSchema): class Meta: model = FileAttachment fields = ['id', 'file', 'uploaded_at']
class TicketSchema(ModelSchema): """Schema for ticket with nested user information.""" user: UserSchema assigned_to: UserSchema | None = None category: CategorySchema | None = None class Meta: model = Ticket fields = ['id', 'title', 'user', 'assigned_to', 'category', 'status', 'priority', 'created_at', 'updated_at'] class TicketDetailSchema(ModelSchema): user: UserSchema assigned_to: UserSchema | None = None category: CategorySchema | None = None follow_up_to: TicketSchema | None = None followed_up_by: list[TicketSchema] = [] attachments: list[FileAttachmentSchema] = [] class Meta: model = Ticket fields = ['id', 'title', 'user', 'assigned_to', 'category', 'status', 'priority', 'created_at', 'updated_at', 'description', 'follow_up_to']
@staticmethod def resolve_attachments(obj: Ticket): """Resolve attachments from reverse ForeignKey relationship.""" return obj.fileattachment_set.all() class CommentSchema(ModelSchema): user: UserSchema class Meta: model = Comment fields = ['id', 'user', 'text', 'created_at']