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+# Unfulfilled Mug Orders
+
+## Olivia Sastry — needs follow-up
+
+- **Email:** oliviasastry@gmail.com
+- **Date:** Feb 8, 2026
+- **Amount:** $18.00 (paid)
+- **Stripe PI:** `pi_3SnYRTD01uz279HJ03OPAJ8V`
+- **Shipping address:** NONE — not collected
+- **Printful:** never submitted (no webhook was configured)
+
+### Action needed
+
+Email Olivia to get her shipping address, then manually submit to Printful:
+
+```bash
+curl -s -X POST "https://api.printful.com/orders?confirm=true" \
+  -H "Authorization: Bearer $PRINTFUL_API_TOKEN" \
+  -H "Content-Type: application/json" \
+  -d '{
+    "external_id": "pi_3SnYRTD01uz279HJ03OPAJ8V",
+    "recipient": {
+      "name": "NAME",
+      "address1": "ADDRESS",
+      "city": "CITY",
+      "state_code": "ST",
+      "country_code": "US",
+      "zip": "ZIP",
+      "email": "oliviasastry@gmail.com"
+    },
+    "items": [{
+      "name": "PRODUCT NAME (check Stripe order_reference prod_Tl4XQCZ51gpJF0)",
+      "variant_id": VARIANT_ID,
+      "quantity": 1,
+      "files": [{
+        "type": "default",
+        "url": "IMAGE_URL",
+        "position": { "area_width": 2700, "area_height": 1050, "width": 2700, "height": 1050, "top": 0, "left": 0 }
+      }]
+    }],
+    "packing_slip": {
+      "email": "mail@aesthetic.computer",
+      "message": "Your pictures belong on this earth. - @jeffrey",
+      "logo_url": "https://pals-aesthetic-computer.sfo3.cdn.digitaloceanspaces.com/painting-2023.8.01.17.07.png",
+      "store_name": "aesthetic.computer"
+    }
+  }'
+```
+
+Alternative: refund via `stripe.refunds.create({ payment_intent: "pi_3SnYRTD01uz279HJ03OPAJ8V" })`
+
+---
+
+## James Colby — RESOLVED
+
+- **Email:** j.r.colby@gmail.com
+- **Date:** Mar 2, 2026
+- **Amount:** $18.00
+- **Product:** yellow mug of dgEs2UZQ in $bop (11oz Ceramic, variant 11048)
+- **Printful order:** #152298666 (pending, submitted 2026-03-31)
+- **Confirmation email:** sent 2026-03-31
+- **Ship to:** 1109 Oxley Street, South Pasadena, CA 91030
+
+---
+
+## Root cause
+
+No Stripe webhook was configured for `https://aesthetic.computer/api/mug`. Fixed 2026-03-31:
+- Webhook `we_1THG4uD01uz279HJuOzzLwSC` created
+- Secret: already in vault `lith/.env` as `STRIPE_ENDPOINT_MUG_SECRET`
+- **Needs deploy to lith** for future orders to work